Frequently Asked Questions


why Mile High Mattress

Made locally!

Our Mile High Mattress line ups are made locally right here in beautiful Colorado! Direct from the factory to provide the absolute best value. We make our mattresses with the highest quality components at a fraction of the price, so you can sleep well.

about us

Mile High Mattress is family owned and local. We started this company because we saw a need in the market to help people get a better night’s sleep. There are lots of stores that sell mattresses, but you will be hard-pressed to find one that cares about how well you are sleeping. This led to our motto “More Than Comfort". Therefore, it is the mission of Mile High Mattress to provide a better quality night’s sleep to our customers through our knowledgeable sales staff and innovative products. Rest assured that our partnership with the premium manufactures of Serta, Simmons, Corsicana, Malouf, and Fashion Bed Group will provide you with a great night’s sleep. We are changing the industry when it comes to the buying experience through education and expertise, not high pressure sales tactics.

Financing 

Financing options

Syncrony bank

Apply in store
Up to 72-month term
0% promotional APR
$0 down payment
$0 early payoff fee

Snap! financing

Up to 12-month term

100-day early buyout

$10 down payment

$0 early payoff fee

acima

Up to 18-month term
90-days Same-as-cash
$50 down payment
$0 early payoff fee

Koalafi

Up to 18-month term

90-days Same-as-cash

$10 down payment

$25 early payoff fee

Shop pay

Pay in full or choose a flexible payment plan with Shop Pay.
Quick approval - Get a real-time decision
Easy Payments - Split your purchase into 4 easy payments
No hidden fees - 0% interest payments with no surprises
 
Check out with Shop Pay and choose the option to pay in installments.
 

What FINANCING option can i use online?

Check out with Shop Pay online. Our other financing options are available for in store purchases.

Mattress Questions

How can I tell if I need a new mattress?

  • There are many factors that might indicate that your mattress is no longer offering the comfort and support you need.  
    • You wake up tired or achy
    • You tend to sleep better at other places than at home (such as a hotel)
    • Your mattress shows visible signs of wear (it's saggy or lumpy)
    • Your dog ate a hole in your mattress
    • Rotating your mattress no longer provides the desired comfort change
    • Your mattress is 5-8 years old (this depends on the type of mattress you have along with the factors listed above)

How do I know what type of mattress is best for me?

A good night's rest relies on proper spinal alignment and pressure point relief. In order to achieve both, the mattress and pillow have to work together. Our expert team will help you find your personalized sleeping solution by evaluating pressure points and finding the best way to help your muscles relax for a better night's rest.

What is the best mattress for couples with different comfort preferences?

A split King mattress will give couples the option to choose different comfort levels for each side of the bed. Choose 2 Twin XL mattresses, make sure they are the same height and place them on top of a split King-size box spring or foundation. Mattresses of varying heights can often be set to the same height with an adjustable base with legs that can be adjusted in height.

What sizes of mattresses do you carry?

King: 76" x 80" 
California King: 72" x 84" 
Queen: 60" x 80" 
Full: 54" x 74"
Full X-Long: 54" x 80"
Twin: 38" x 74"
Twin X-Long: 38" x 80"
 
Note: a Split-King is two Twin X-Long mattresses.
*Stated measurements are for general reference only. Actual finished dimensions may be slightly smaller to accommodate proper fit of your furniture.

What does your Delivery include?

  • Local White-Glove Delivery includes:
    • Set up of your new mattress, boxspring, frame, or adjustable base.
    • Removal of your old mattress and boxspring if requested. *some restrictions apply
    • Delivery is typically available to areas within 50 miles of our store locations.

What is the best mattress for a side sleeper?

Individual comfort needs vary, but on average we recommend a pillow top that has an added layer of soft padding stitched to the mattress's top. A mattress with a pillow-top or in the medium to plush comfort range will accommodate the pressure points of your hips and shoulders ensuring a more comfortable night's rest with minimal tossing and turning.

What mattress is recommended for a bad back?

If you have a bad back, we recommend a firm mattress with good support for the lower spine. A firm bed provides enough comfort for most sleepers without sacrificing support and proper alignment. Check out our wide variety of firm mattresses

What is the best mattress for people who sleep on their stomachs?

If you are a stomach sleeper, we recommend a supportive mattress to keep the back from arching and support the midsection.

Clearance deals 

Clearance items are priced to move quickly and can include, overstocked items, cosmetically blemished items, floor models, open box items, and sanitized exchange mattresses. Clearance items are not included in our price match guarantee.
 

Delivery

What does delivery include?

  • Local White-Glove Delivery includes:
    • Set up of your new mattress, boxspring, frame, or adjustable base.
    • Removal of your old mattress and boxspring if requested. *some restrictions apply
    • Delivery is typically available to areas within 50 miles of our store locations.

Will you remove my old mattress?

  • Mile High Mattress can assist with removal of your old mattress and boxspring during the delivery of your new mattress, provided that there are no signs of infestation or heavy soiling, and the mattress does not contain a water or air-bladder. We are not able to remove furniture, frames or adjustable bases.

Can i pick up my merchandise? 

Absolutely! Just let us know which location is convenient for you and we will arrange for pick up!

when will my items be delivered?

We will give you a 3 hour time frame the evening before your scheduled delivery date. The delivery team will also call you when they are on their way, typically 30 minutes ahead of when they'll arrive.

My mattress is not comfortable, how can i exchange it?

TRY IT FOR 1-YEAR - WE GUARANTEE YOUR NEW MATTRESS TO BE COMFORTABLE!

We’re so confident we’ll match you with the right mattress, you can take it home and sleep on it for 365-nights. If it’s not a perfect fit, we’ll exchange it for one that is.

  • Months 1-4: 100% credit toward exchange to a different mattress.
  • Months 5-8: 75% credit toward exchange to a different mattress.
  • Months 9-12: 50% credit toward exchange to a different mattress.

1-Year Comfort Guarantee – It will take time for your body to adjust to your new mattress, so you should sleep on it for a minimum of 30-nights to allow for this adjustment period. If you are not comfortable within 365-nights of the original delivery date, simply come into one of our locations with your original receipt and we’ll exchange it for one that is. Subject to the above restrictions, our 365-night comfort guarantee is valid for one exchange per purchase, which must done within 365-nights of the delivery date of your original mattress. You may exchange your mattress once, with a $149 sanitation fee and re-delivery fee of $79.. Exchanges done within 30-days of delivery will be subject to additional $99 fee. Exchanges will only be accepted on mattresses in good condition – no tears, stains, bed bugs, holes, odors (such as pet and smoke), or soiling of any kind. We highly recommend our water proof mattress protector to keep your mattress clean and hypoallergenic. Our large selection of mattresses makes the exchange process easy, therefore there are no refunds. Do not remove the law tag from the mattress or foundation, as it will void the 365-night comfort guarantee. Please note that our 365-night comfort guarantee is not valid on special order sizes (split king, cal king, full xl, and twin xl), warranty exchanges, clearance items, floor models, motion bases, bed frames, pillows, mattress protectors, sheets, toppers, furniture, and other accessories. See store associate details.


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